Does great customer service really make a difference? If you ask Tony Hsieh, CEO of Zappos, an online shoe retailer, he would most likely say "Absolutely!" Known for outstanding customer service, Zappos was purchased by Amazon last fall for $1.2 billion. When asked in a recent Newsweek interview about the value of customer service, Hsieh responded: "Great customer service is expensive, and the [...]
Today, the word 'college' is almost synonymous with the word 'online.' You can apply to college online, register for classes online, read textbooks online, and even take classes online. So it’s not really that surprising that many colleges are beginning to recruit students online. Gone are the days of college fairs in high school gyms, where recruiters speak to a handful of overwhelmed [...]
It should be no surprise that many new technologies are making inroads into schools and classrooms. Most every school has computers and SMART Boards, and many teachers receive answers to tests from students via hand-held wireless devices. Apple's iPad has been making its way into schools since it was released, but there seems to be a recent surge of these devices and their [...]